TERMS AND CONDITIONS

The terms and conditions of your reservation come into effect once your deposit is paid. The contract you enter into will be between yourself and The Paloma cruise. Your reservation is confirmed once your deposit has been received. 

CHECK-IN/OUT POLICY:

• Check in cabin: from 12:30 AM
• Check out cabin: no later than 10:00 AM

COMPLAINTS OR COMMENTS:

We take our guest satisfaction very seriously. Any complaints or comments regarding a stay on our cruise should be made in the first instance to the cruise’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
If your poblems which cannot be resolved on boat you can go directly to our office in Hanoi or email to Managing Director at cca@palomacruise.com

CANCELLATION POLICY

1/ Cancellation by Guests.

Any cancellation should be referred to Paloma Cruise sales office in writing by email, following these below terms.

• More than 15 days before check in: No charges
• Less than 15 days check in: 100% full charges

2/  Cancellation by Paloma Cruise.

If Port Authorities do not deliver the daily sailing permit, in case of bad weather conditions / tropical storm, we will contact you as soon as we get the news and offer you the choice of an alternative of equivalent quality or a full refund of all money paid. No additional compensation will be paid over and above the total sum received.

CHILDREN POLICIES

0-4 years old: One child is free of charge and sharing cabin with 2 parents

5-12 years old: Sharing bed with with parents  and will be charged 50% of adult’s price.

Over 12 years old sharing cabin with parents and will be full charges of adult’s  price